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The Gift That Keeps on Giving

July 18, 2012 - Updated: July 18, 2012


The following story was given me by Farrell Macdonald, Sales Representative at Coldwell Banker Terrequity Realty.


Several years ago on a bright, crisp Sunday afternoon I was the agent on duty in our downtown office. In walked a gentleman looking to speak to someone. I took him into a confidential meeting room where he proceeded to tell this story.


His good friend had recently died and he was the trustee of the estate. He wanted to begin exploring the process of selling his friend’s condo, which happened to be right across the street. I discussed a few things but mostly just listened and told him I would be available to assist him when the time came to deal with his friend’s property.


I was invited to meet the children who were beneficiaries of the estate. And I offered the same confidentiality and professionalism taking them through the services I provide. Shortly afterwards, they called to say they definitely wanted me to represent them. It turned out to be one of the most challenging mandates of my career.


The estate went into litigation which delayed the listing of the condo but, all the while, I kept all parties informed of what was happening in the marketplace and assured them I would be standing by ready to begin working for them once the legal issues were resolved which, eventually, they were.


Unfortunately, this occurred just as the market began to turn worldwide – including here in Toronto. I fulfilled all my promises and worked at securing the best offer possible. Since then, I have assisted each of the children – one with a property tax dispute, one who has purchased her very first home and one with both a sale and purchase.


When I speak to colleagues – especially ones new to the profession – I always get asked if there is any value to our duty roster. I always refer to this story as proof that the office time can be whatever you make of it. I had no idea what that day would hold for me way back then but I look back and wonder how much I would have missed had I not bothered to make an appearance that day – not just in dollar sales, but in the richness of the relationships I continue to enjoy thanks to one very unexpected but very special meeting.

Tagged with: estate trustee condo residential
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